Terms and conditions

1. Payment
Payments to be made using Moneris. We accept MasterCard, Visa and American Express. All goods remain the property of RKW Collection Inc. until paid in full.

2. To order:
- Online boutique
- By phone: (819) 429-1503. If we don't answer in person, please leave a name and contact number and we will call you back as soon as possible.
- By fax: (514) 221-4477.
(Print order form and be sure to fill in ALL required information - click here for the PDF document - 45kb).
- By mail: Send completed order form to: 1733 Au Boisé, La Conception, Québec, J0T 1M0.

3. Shipping Details
Please refer to our Standard Shipping & Handling Rates. Express delivery is also available and will require a signature.

4. Delivery
Orders are usually processed and shipped within 3-5 business days. For high volume periods such as Christmas and Holidays, this time frame may be slightly longer.
Items not in stock will be ordered and sent as soon as possible. We will advise you of these delays and provide an anticipated shipping date. Should you wish to cancel a backordered item, please provide your request in writing.
If within your order some items are in stock and some are not, those in stock will be sent immediately and shipping will only be charged once. Any additional shipping charges for remaining items will not be billed if sent by standard mail.
In the event of non-availability of goods, we reserve the right to cancel the contract.

5. Privacy Policy
All personal information is treated with the utmost respect. Data entered on your order form may be stored and used for customer care and to process orders. From time to time we may contact you with information regarding new products, events, or updates.

6. Returns Policy
If for any reason you are not entirely satisfied with your purchase, we will be happy to exchange or refund your order within 7 business days. Items must be returned in their original condition and packaging with the original invoice. Shipping and handling charges will not be reimbursed.